![]() So what are we talking about here? Well, Live Chat is an option that will allow you to expose your RC instance inside a web-based widget and allow your site visitors to engage with you directly in case they need assistance, or simply that they have some questions. Luckily running a Live chat feature (omnichannel from this point forward) is not that complicated. Once you get your RC instance up and running, the fun part begins. You have all your correspondence in one place, files, and on top of that, you can support your customers or outside users without them even needing to register to your chat platform. Channel-based communication is a much more flexible solution. If you need to run a team of people using email is the last thing you want to use today. More than just chatĪs I said before, RC is a chat platform, but it is also much more than that. If you would like to be able to test it out for yourself, you can check my other article here, and see how to get up and running using Docker and RC official image. Offering chat, audio, video, file & desktop sharing are just a few features that this solution has to offer. RC is a SLACK or Microsoft Teams alternative platform, that is open source and free to host (if you want to) that allows you to run your private collaboration platform. If you are unaware of what Rocket chat is here is a quick explanation. I use RC daily for various needs and in this article, I would like to focus on one of their feature that was there from the beginning, Live Chat, or as it is called today, Omnichannel. In its current version, Rocket.Chat has evolved a great deal in the past years. Link in the upper right corner of the main menu ![]() UPDATE: LiveChat feature has been disabled but I have opened an anonymous chat platform for instant chat support.
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